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Term

Toll-Free Numbers

Definition

Toll-Free numbers are phone numbers with distinct three-digit codes that can be dialed from landlines at no charge to the person placing the call. Such numbers allow callers to reach businesses and/or individuals out of the area without being charged a long-distance fee for the call.

Toll-free numbers are particularly common for customer-service calling. Toll-free service has traditionally provided potential customers and others with a free and convenient way to contact businesses. Wireless callers, however, will be charged for the airtime minutes used during a toll-free call unless they have an “unlimited calling” plan.

Customers can also send text messages to toll-free numbers, so long as those numbers are “text enabled”, and businesses can send texts in response.

Toll-free codes: 800, 888, 877, 866, 855, 844, 833.