How Builder Prime Scaled SMS with Telgorithm’s Messaging API

Builder Prime had basic text messaging capabilities through Twilio - primarily for sending reminder notifications. However, this capability lacked the interactive and automated features that the Builder Prime customers requested.

Builder Prime considered building advanced SMS capabilities with Twilio but could not get the required support.

“There were multiple products, tools, and regulatory requirements that weren’t easy to implement. Worse, getting knowledgeable support from Twilio was a significant challenge.” - Jonathan Weinberg, CEO

Builder Prime was Telgorithm’s very first customer several years ago—and remains a loyal partner to this day because of the team’s personalized support and expertise in 10DLC regulatory compliance. Telgorithm's expertise continues be a competitive advantage to Builder Prime.

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“With Twilio, it was hard to get support or clarity on 10DLC regulations. Telgorithm made it easy by walking us through everything step by step.” – Jonathan Weinberg, CEO

The Builder Prime customer experience using Twilio’s SMS API was stunted with only basic SMS API capabilities.

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“My goal was to make text messaging a seamless, automated, and interactive capability within the Builder Prime platform.”
- Jonathan Weinberg, CEO

Telgorithm’s text messaging API offered advanced capabilities within the Builder Prime platform. With Telgorithm, Builder Prime saw direct revenue growth and improved customer retention. Moreover, Telgorithm helped Builder Prime onboard customers faster than competitors still struggling with Twilio’s lengthy approval process for campaign registration.
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“The business impact was instant as we saw improved customer engagement, faster customer responses and improved time-savings for our contractors.”
- Jonathan Weinberg, CEO

Builder Prime was unable to create a long term partnership with Twilio because they were unable to get the support required to implement 10DLC on the Twilio platform.
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Even though Builder Prime is not locked into a long term contractual obligation with Telgorithm, the company has been with Telgorithm for many years and has experienced:

• Ongoing personalized support
• No major service disruptions
• Scalable performance
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“Telgorithm’s support has been invaluable. They don’t just provide a service; they partner with us to ensure our success.” – Jonathan Weinberg, CEO