websights

Zipwhip Warns of Immediate Message Blockages for Unregistered 10DLC Traffic

Zipwhip Blockages, A2P 10DLC

UPDATE (10/27: Zipwhip moved their A2P 10DLC registration deadline from Thursday, October 27, 2022 to Thursday, November 10, 2022.

After some confusion earlier today, Zipwhip has confirmed that their customers’ messages may be blocked starting Thursday, October 27 at 11am PT – less than 24 hours after receiving the notice – if their A2P ten-digit long code, or 10DLC, messaging traffic is not registered with The Campaign Registry (TCR). The first informational advisory we received (via email – see below) noted that this would impact around 2.5K customers, and there would be “no exceptions”. 

In the updated advisory (see below), sent about three hours after the original, Zipwhip clarifies that this only impacts 10DLC traffic, not Toll Free. They include that even though the enforcement is immediate, to “please note that it may take up to five business days for your registration to fully process and to restore messaging capability”. This is such a headache for those affected customers, and with no legitimate or streamlined solution being presented.

Our team has your back. We’re leaders in the A2P 10DLC space, and in regards to getting registered, we’ve fully streamlined and automated the process to make it as fast and painless as possible to help you avoid disruptions. We will also work closely with you to help you make the best decisions for your business. For example, many messaging providers encourage their customers to become a Reseller, allowing the provider to register on your behalf because it’s “easier”. We encourage you to read our blog post on Resellers vs. Campaign Service Providers (CSPs) before making this decision. Becoming a Reseller fully entrenches you with your provider, and the steps you have to take are almost the exact same for becoming a CSP – the idea that it’s easier is totally misleading. 

Please don’t hesitate to reach out to us for a consultation on A2P 10DLC registration, or to get started right away. We’re more than happy to walk through the registration process and the many benefits of being registered, and answer any questions you may have. We look forward to hearing from you!

First email from Zipwhip on 10/26

Initial informational advisory, sent by Zipwhip at 11:59am PT.

Second email from Zipwhip on 10/26

Follow up sent at 3:46pm PT.

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